Packages are generally shipped within 1-2 days after payment is received. They are shipped via FEDEX, UPS, DPD (for international orders), Royal Mail (for UK orders) and Colissimo, La Lettre Max (for orders from France) with a tracking number.
Regardless of the delivery method chosen, we send you a link to track your package online.
Shipping charges include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend that you group all your items in one order. We can combine two orders placed separately, and shipping fees will apply to each of them.
The dimensions of the boxes are appropriate and your items are properly protected.
Returned article(s) must be new, unused, in their box / original packing perfectly intact, with all tags attached. Failure to comply with these conditions will result in the refusal of return. Any exchange or return must be the subject of a request sent to the following email address: firstname.lastname@example.org
The customer has 14 calendar days to return an item from the date you received it.
The customer must retain proof of posting of the parcel will be delivered to him by the transport provider.
In case of loss of the package, no refund will be made without this proof of deposit. Any promotional item or balances not subject to free return. The return is at the customer. The return authorization must however be requested in via the email address: email@example.com
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.